Refund Policy
Effective 7 October 2026
In short
- You can get a refund for the full version within 14 days of purchase — even if you simply changed your mind.
- Refunds are processed by Paddle.com, our reseller and the Merchant of Record for all our orders: the quickest way is paddle.net.
Refund period
You may request a refund for the full version of the game within 14 days of the purchase date, without giving a reason.
After that period we consider each request individually — for example, if the game does not run on your device and we have been unable to fix it. This policy does not limit your statutory consumer rights.
How to request a refund
Purchases are handled by our online reseller Paddle.com, the Merchant of Record for all our orders, so refunds are processed by Paddle.
- Go to paddle.net and find your order using the email address you entered at checkout, or the link in your Paddle receipt.
- Request a refund for that order.
- If anything goes wrong, write to us at the address below and we will help.
Links:paddle.net
After a refund
The money is returned to your original payment method; how long it takes to arrive depends on your bank or payment provider. After a refund, access to the full version is revoked; the demo remains available.
Contact
For questions about refunds, write to:
- Operator
- FOP Shcholokov Denys, Ukraine
- Address
- Ukraine, Kyiv, blvd. Koltsova 7, apt. 157
- Contact
- privacy@kenugard.com